Shipping policy
Shipping Policy
Thank you for shopping with Marlowe. We are committed to providing a smooth and reliable delivery experience for all customers.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully verified.
During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing times may be extended.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, when available.
Shipping Time
After an order has been shipped, the estimated delivery time is 7 to 21 business days.
Please note that delivery times are estimates only and may vary depending on destination, carrier performance, customs procedures, weather conditions, and other factors beyond our control.
Tracking Information
Tracking information is typically provided once the shipment has been dispatched.
Please allow up to several business days for tracking updates to appear in the carrier's system.
Shipping Delays
While we strive to ensure timely delivery, Marlowe is not responsible for delays caused by shipping carriers, customs inspections, severe weather conditions, transportation disruptions, or other circumstances beyond our reasonable control.
In the event of unexpected delays, we appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Marlowe is not responsible for orders delayed, returned, or undeliverable due to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our customer support team as soon as possible.
We will work with the carrier to investigate the issue and determine the most appropriate resolution.
Customs, Duties & Taxes
Depending on the destination country, customs duties, import taxes, or other fees may apply.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
If you have any questions regarding your shipment or this Shipping Policy, please contact our customer support team through the contact information available on our website.
Last Updated: June 2026